Effective Date: September 16, 2025
Licensed Lender Information
This loan service is provided by IFEROX FILEX NIGERIA LTD, a licensed lending institution in Nigeria.
Issued by: Federal Competition and Consumer Protection Commission (FCCPC)
1. Introduction
Finjara is a digital loan application developed and operated by IFEROX FILEX NIGERIA LTD, a company duly registered in Nigeria and authorized by the Federal Competition and Consumer Protection Commission (FCCPC) to operate digital lending services.
This Privacy Policy explains how Finjara (“we”, “our”, or “us”) collects, uses, stores, and shares your personal information when you access or use our mobile application, website, products, and services (collectively, “Services”). By using our Services, you consent to the practices described in this Privacy Policy.
If you do not agree with this policy, please do not use our Services. We may update this Privacy Policy from time to time, and we recommend reviewing it periodically.
2. Scope
• This Privacy Policy applies to all users of Finjara, including:
• Users accessing our Services via the Finjara App, website, or other digital channels;
• Individuals interacting with us offline (in-person, by phone, or other means);
• Data collected from business partners, service providers, or third-party sources.
3. Information We Collect
We collect the following types of personal data to provide and improve our Services:
3.1 Identity & Contact Information
• Name, email address, phone number, date of birth, nationality, gender, marital status, and employment information.
3.2 Financial & Transaction Information
• Bank account numbers, card information, transaction history, loan application data, and credit-related information.
3.3 Device & App Data
• Device identifiers, IP address, operating system, app usage, and analytics data.
3.4 Location Data
• GPS or location information to verify addresses and ensure eligibility for services within Nigeria.
3.5 Camera & Photo Access
• Facial images for identity verification. We do not access or store photos from your personal gallery.
3.6 Selected Contacts
• Only contacts you explicitly choose to share with us for risk assessment, fraud prevention, or debt collection. We do not upload your entire contact list.
3.7 Ads Tracking
• Advertising identifiers (IDFA/IDFV) to enhance app experience and service personalization.
4. How We Use Your Information
We use your personal data to:
• Provide, maintain, and improve our Services;
• Verify your identity and assess creditworthiness;
• Process loan applications, payments, and transactions;
• Communicate with you regarding products, services, promotions, and updates;
• Prevent fraud, comply with legal obligations, and protect rights;
• Develop and improve features, security, and customer experience.
Your data may be anonymized or aggregated for research and product development purposes.
5. Sharing Your Data
We may share your personal data with:
• Trusted service providers assisting with operations, payment processing, or analytics;
• Credit bureaus or financial institutions for verification and reporting;
• Government agencies including FCCPC, CBN, and FIRS when required by law;
• Business partners collaborating to deliver financial services;
• Legal or professional advisors in case of disputes, audits, or compliance needs.
All third parties are required to protect your personal data according to this Privacy Policy and applicable laws.
6. Data Retention
We retain your personal information only as long as necessary to:
• Provide our Services;
• Comply with legal or regulatory obligations;
• Resolve disputes, prevent fraud, and enforce agreements.
Upon account closure, we will delete your data unless retention is required by law. Data may be anonymized for research or operational purposes.
7. Security Measures
We implement technical, administrative, and physical safeguards to protect your data. However, no system is completely secure, and we are not liable for breaches caused by factors beyond our control.
You are responsible for keeping your account credentials confidential.
8. Age Restriction
Our Services are not intended for individuals under 18. If you are a parent or guardian and believe your child has provided personal information without consent, please contact us immediately.
9. International Data Transfers
If your data is transferred outside Nigeria, we ensure similar protection by implementing contractual and technical safeguards consistent with applicable laws.
10. Your Rights
You have the right to:
• Access, correct, or update your personal data;
• Object to or restrict processing of your data;
• Withdraw consent at any time;
• Request deletion of your personal data, subject to legal obligations;
• Receive your data in a portable format or transfer it to another provider.
To exercise your rights, contact us using the information below.
11. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices.
12. Contact Us
Company: IFEROX FILEX NIGERIA LTD
Email: services@iferoxfilex.com
For questions, complaints, or suggestions regarding your data or our Services, you can reach us via email. Our support team will respond promptly.